Final Sale Policy

All Pokémon card sales on Cardian are final and non-refundable due to the collectible nature of the product. We strive to provide accurate descriptions and images for each card to ensure transparency in every transaction.

Card Condition and Quality

We take great care in accurately describing the condition of each card listed on our website. Brand-new cards may occasionally have slight manufacturing defects, which may not always be visible to the naked eye.
Visible Damages: If you receive a card with visible damage such as creases, non-manufacturing-related whitening (particularly for Japanese and Chinese cards), or other significant issues, please reach out to us immediately. We understand that these concerns can affect your collecting experience, and we are committed to addressing them.

Service Recovery

We aim to be reasonable and fair in all our dealings. If there is a legitimate issue with your order, we are here to help. While all sales are final, we do conduct service recovery from time to time to ensure customer satisfaction.
In cases where a card has been damaged, misrepresented, or does not meet the described condition, please contact us within 48 hours of receiving your order, with photos. We will work with you to find a suitable resolution, which may include a replacement, return, or partial refund at our discretion.

Product Images

Images of cards used in our listings are for illustrative purposes only. Due to lighting and photography, the actual product may vary slightly in appearance.
The card you receive will match the description and title of the listing.

Pricing and Availability

Prices and availability of cards are subject to change without prior notice. We reserve the right to update or modify our listings as needed.
Once an order is placed, the price is final and will not be adjusted for future price fluctuations.

Card Values

We do not guarantee specific card values or potential future price changes. The collectible market is subject to fluctuation, and the value of a card may vary over time.

International Orders

The following applies to orders shipped outside Singapore, in addition to the policy above.

Damaged in transit: Contact us within 48 hours of delivery with clear photos of the card and the packaging it arrived in. Once verified, we will offer a replacement (where stock allows), a refund, or store credit. Every international parcel is packed in a rigid, water-resistant mailer, and high-value parcels are photographed before dispatch.
Wrong or missing item: If your order arrives with an incorrect or missing card, let us know within 48 hours and we will make it right with a redelivery or a full refund of the affected item.
Lost in transit: All international orders are shipped with tracking. If tracking stops updating and the carrier confirms the parcel is lost (carrier investigations can take up to 30 days), we will reship your order or issue a full refund.
Graded slabs: Minor wear on the outer case from normal transit handling is not considered a defect. A case that arrives cracked or damaged is covered, subject to the same 48-hour photo window.
Change of mind: Consistent with our Final Sale Policy, change-of-mind returns are not available on international orders.
Customs, duties and taxes: Any import duties or taxes charged by your country are the responsibility of the buyer. If a parcel is refused or unclaimed at customs and returned to us, we will refund the order minus the original shipping cost once it arrives back.

If you have any questions about our Return and Refund Policy or need assistance with an order, please contact us at:

Email: support@cardian.sg
Mobile/WhatsApp: +65 8990 0571